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Question
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Quick Answer
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Your Choice / Your Right
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Who controls my data?
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Harris Plus Health (ICO Registration:ZA510319).
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You can contact us anytime to update details.
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Where are my notes kept?
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Secure cloud infrastructure (AWS, Microsoft Azure, Google Cloud).
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Protected by your unique portal login credentials.
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Is AI used?
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Yes, via secure formatting assistants (AI formatting) or optional recording tools (AI Scribe).
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AI Scribe is off by default. You must actively choose to opt in. For AI formatting, you can opt out.
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Does AI make decisions?
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No. The tools are solely for formatting and structure.
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Human practitioners make all clinical decisions.
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Can I see my files?
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Yes, by submitting a formal Subject Access Request (SAR).
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Delivered securely via your portal within 30 days.
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How long is it kept?
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Strictly for 7 years after our very last session.
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Permanently deleted after this insurance window closes.
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We
take seriously our responsibility to collect, store and process personal data in a secure manner and only use it in accordance with relevant legislation. We have appropriate measures in place to keep
your information secure and will never share or sell any of your data to third parties. We will only store data for as long as is necessary for providing our services, and we have security protocols
in place to prevent unauthorised access.
If you
have any questions or concerns about how we handle your personal data or would like more information, please do not hesitate to contact us.
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